# Agentic CX Use Cases —Workflows That Drive Results

From social media moderation to cart recovery to full-service resolution. Each workflow is pre-built, AI-powered, and optimised for conversion — not just efficiency.

## Statistics

- **Engagements Processed:** +130M  
- **Automation Rate:** 40–80%  
- **Response Rate:** 100%  
- **Conversion Lift:** 2–3x

## The Pattern

### Every use case follows the same three-step engine

Whether you're moderating social, recovering carts, or resolving service enquiries — the platform works the same way.

### 01 Engage

Every message from every channel arrives in one workspace. AI reads, classifies, and prioritises in milliseconds.

### 02 Analyse

Real-time analytics show intent, sentiment, volume trends, and bottlenecks. Your team acts on live data, not yesterday's reports.

### 03 Optimise

AI resolves routine queries. Governed actions execute in-conversation. Every outcome is measured and fed back into the system.

## What are you trying to solve?

Each use case includes pre-built workflows, AI training, and analytics tuned to your specific challenge.

### Social Media Management
**100% of comments answered. Zero left behind.**  
**100% Response Rate**  
**40–80% Automation**  
**+130M Engagements**  
AI classifies every comment by intent — purchase, complaint, question, spam — and routes high-value conversations to your team. Automatic responses for common questions. Real-time sentiment tracking across all platforms.  
AI comment classification in real time.  
Purchase intent detection and routing.  
Negative sentiment early warning.  
Launch-speed moderation at any scale.

### Digital Sales
**Turn every conversation into a revenue opportunity.**  
**2–3x Cart Conversions**  
**+61% Faster Response**  
**+40% CSAT Lift**  
Detect purchase intent in social comments and DMs. Recover abandoned carts with governed outreach. Convert conversations into sales across every channel — with full revenue attribution.  
Abandoned cart recovery automation.  
Real-time purchase intent detection.  
Governed promotional campaigns.  
Revenue attribution per conversation.

### Customer Service
**Every enquiry resolved. Every channel unified.**  
**+61% Faster Response**  
**100% Response Rate**  
**40–80% Automation**  
Unify WhatsApp, email, social, and webchat in one inbox. AI routes to the right agent in under a second. Resolve issues in-conversation with governed actions — and measure every outcome.  
Omnichannel unification in one inbox.  
AI routing in under 1 second.  
AI-assisted response drafting.  
Full resolution journey tracking.

## Not sure which workflow fits?

Every team uses Tactful differently. We'll show you the workflows that match your channels, your volume, and your goals.

## Every manual workflow is a bottleneck your competitors have already eliminated.

Teams on Tactful automate 40–80% of their CX workflows and achieve 61% faster response times. See these workflows running with your real data.

**40–80% Automation Rate**  
**+61% Faster Response**  
**+40% CSAT Improvement**