Agentic CX Use Cases —Workflows That Drive Results

From social media moderation to cart recovery to full-service resolution. Each workflow is pre-built, AI-powered, and optimised for conversion — not just efficiency.

Statistics

• Engagements Processed: +130M
• Automation Rate: 40–80%
• Response Rate: 100%
• Conversion Lift: 2–3x

The Pattern

Every use case follows the same three-step engine

Whether you're moderating social, recovering carts, or resolving service enquiries — the platform works the same way.

01 Engage

Every message from every channel arrives in one workspace. AI reads, classifies, and prioritises in milliseconds.

02 Analyse

Real-time analytics show intent, sentiment, volume trends, and bottlenecks. Your team acts on live data, not yesterday's reports.

03 Optimise

AI resolves routine queries. Governed actions execute in-conversation. Every outcome is measured and fed back into the system.

What are you trying to solve?

Each use case includes pre-built workflows, AI training, and analytics tuned to your specific challenge.

Social Media Management

100% of comments answered. Zero left behind.
100% Response Rate
40–80% Automation
+130M Engagements
AI classifies every comment by intent — purchase, complaint, question, spam — and routes high-value conversations to your team. Automatic responses for common questions. Real-time sentiment tracking across all platforms.
AI comment classification in real time.
Purchase intent detection and routing.
Negative sentiment early warning.
Launch-speed moderation at any scale.

Digital Sales

Turn every conversation into a revenue opportunity.
2–3x Cart Conversions
+61% Faster Response
+40% CSAT Lift
Detect purchase intent in social comments and DMs. Recover abandoned carts with governed outreach. Convert conversations into sales across every channel — with full revenue attribution.
Abandoned cart recovery automation.
Real-time purchase intent detection.
Governed promotional campaigns.
Revenue attribution per conversation.

Customer Service

Every enquiry resolved. Every channel unified.
+61% Faster Response
100% Response Rate
40–80% Automation
Unify WhatsApp, email, social, and webchat in one inbox. AI routes to the right agent in under a second. Resolve issues in-conversation with governed actions — and measure every outcome.
Omnichannel unification in one inbox.
AI routing in under 1 second.
AI-assisted response drafting.
Full resolution journey tracking.

Not sure which workflow fits?

Every team uses Tactful differently. We'll show you the workflows that match your channels, your volume, and your goals.

Every manual workflow is a bottleneck your competitors have already eliminated.

Teams on Tactful automate 40–80% of their CX workflows and achieve 61% faster response times. See these workflows running with your real data.

40–80% Automation Rate
+61% Faster Response
+40% CSAT Improvement