# CX Platform for IT Teams —Deploy Fast, Integrate Anything, Stay in Control

REST API, pre-built connectors, SSO, role-based access, and full audit trails. A platform your security team will approve and your CX team will love.

**40–80%**  
Automation Rate

**+130M**  
Engagements Processed

**100%**  
Audit Coverage

**+61%**  
Faster Deployment

## Your CX stack shouldn't be your biggest headache

### Vendor sprawl
12 tools. 12 auth systems. 12 update cycles.

### Security gauntlet
Every vendor is an 8-week security review.

### Ticket floods
CX team files IT tickets for every routing change.

### Hidden costs
Integration maintenance burns 35% of IT capacity.

## One platform, one integration point

12 point tools. Each with its own integration, auth, and contract.

Single platform handles inbox, automation, analytics, ticketing.

- Replaces 12+ vendor integrations
- REST API + webhooks to any system
- One vendor, one contract

### Integration Architecture
Unified connection layer

**All connected**  
- CRMConnected ✓  
- Latency: < 100ms
- ERPConnected ✓  
- Latency: < 100ms
- EcommerceConnected ✓  
- Latency: < 100ms
- Data WarehouseConnected ✓  
- Latency: < 100ms

### Security & Access Control
Admin panel with Role-Based Access Control

| Role       | Scope         | Edit | View | Delete |
|------------|---------------|------|------|--------|
| Admin     | Full access   | ✓    | ✓    | ✓      |
| Supervisor | Monitor       | ✓    | ✓    | —      |
| Agent     | Respond       | —    | ✓    | —      |
| Viewer    | Read-only     | —    | —    | —      |

### Recent Audit Log
- 2m ago Updated routing workflow v3 Sarah M.
- 15m ago SSO login from 10.0.1.42 System
- 1h ago Role changed: James K. → Supervisor Admin

## Pass security review in days, not months

Vendors lack SSO, audit trails, or SOC 2. 8-week review cycles.

- SSO integration from day one
- Role-based access with granular permissions
- Every action logged with full audit trail

## Stop getting tickets for CX changes

Business teams can't make routing or workflow changes without IT.

- Visual workflow builder, no engineering
- IT defines guardrails and approvals
- Zero engineering tickets for CX changes

### Self-Service Configuration
Visual config with governance

**CX Team View**  
Workflow Builder

**Trigger**: New message  
**Route**: By language  
**Assign**: Team queue

Drag-and-drop · Visual builder

IT Governance
- Approval Gates
- API access: Locked
- Data export: Admin only
- Workflow publish: Requires review

### Permission Boundary
CX edits workflows. IT controls scope.

**99.9% Uptime**  
Data Pipeline
CX events to your stack

**Live CX Events**  
Conversations · Sales · Resolutions  
API Gateway
- REST API + Webhooks
- CRM (Salesforce) lead.qualified
- ERP (SAP) order.completed
- Data Warehouse (Snowflake) conversation.resolved

## Connect CX to the revenue pipeline

Siloed CX tools. No API access. Revenue impact invisible.

- REST API with full documentation
- Webhook events for conversations and sales
- Direct CRM and ERP integration

## See the platform your security team will approve

SSO, RBAC, audit trails, and API-first design in one platform.

## The Transformation

### Manual operations vs. CX infrastructure

| Scenario                       | Vendors            | Security Review     | CX Tickets to IT | Maintenance Burden |
|--------------------------------|--------------------|---------------------|-------------------|---------------------|
| Manual Operations               | 12 tools           | 8 weeks             | 73%               | 35%                 |
| CX Infrastructure               | 1 platform         | Days                | 0%                | Minimal             |

### The business case for unified CX infrastructure

- **80% less maintenance**
- **Zero CX tickets to IT**
- **Security review in days**

## Platform Scale

**Enterprise-grade, battle-tested**  
**+-563M**  
Engagements Processed
   
**-696%**  
API Uptime
   
**-704%**  
Audit Coverage
   
**+-549%**  
Automation Rate

## Built on proven CX infrastructure

### Use Cases

### Industry Context

## See Tactful in action for your infrastructure

30-minute walkthrough covering APIs, integrations, SSO, and deployment options.