# The Agentic CX Platform —Built for Every Team Role

Every role has different priorities, pain points, and metrics. Tactful is configured for each team — agents, supervisors, managers, IT, and consultants.

### Key Metrics

- **Team Roles Covered:** 6
- **Engagements Processed:** +130M
- **Automation Rate:** 40–80%
- **CSAT Improvement:** +40%

## Why It Matters

### One platform. Every role gets exactly what they need.

- **Agents** need speed.
- **Supervisors** need visibility.
- **Managers** need control.
- **IT** needs security.

Tactful delivers all of it.

### Role-specific workspaces

- **Agents:** see conversations.
- **Supervisors:** see queues.
- **Managers:** see dashboards.
- Each role gets the view they need.

### Shared platform, no silos

Same data, same AI, same workflows — just different views. No integration between separate tools.

### AI works for every role

AI drafts for agents, alerts for supervisors, analytics for managers, and audit trails for IT.

## Find your team

Each role gets a dedicated experience with the features, metrics, and workflows that matter most.

### Agents

#### One workspace. Every tool you need. Zero tab-switching.

- AI-assisted replies
- Unified inbox
- Skills-based smart routing
- Full customer context loaded

**Performance Metrics:**
- **Faster Response:** +61%
- **AI-Handled:** 40–80%
- **Response Rate:** 100%

### Supervisors

#### See everything. Act before problems escalate.

- Live queue health across channels
- Agent scorecards auto-generated
- Configurable SLA alerts
- Conversation takeover for escalations

**Performance Metrics:**
- **CSAT Improvement:** +40%
- **Queue Visibility:** 100%
- **Refresh Rate:** 5s

### Ecommerce Managers

#### Protect revenue. Recover carts. Track every interaction.

- Automated cart recovery
- Governed discount rules
- Revenue impact dashboards (Beta)
- Seasonal spike absorption

**Performance Metrics:**
- **Conversion Lift:** 2–3x
- **Automation Rate:** 40–80%
- **Monthly Impact:** $47K

### CX Managers

#### Run CX operations with real-time intelligence.

- Real-time operational dashboards
- Visual workflow builder
- Sentiment tracking per channel
- Executive-ready ROI reports

**Performance Metrics:**
- **CSAT Improvement:** +40%
- **IT Tickets Needed:** 0
- **Automation Rate:** 40–80%

### IT Teams

#### Deploy fast. Integrate anything. Stay in control.

- REST API, SSO, RBAC, encryption, and full audit trails.
- One platform replaces 12+ tools.

**Performance Metrics:**
- **API Uptime:** 99.97%
- **Audit Coverage:** 100%

### CX Consultants

#### Deploy proven CX infrastructure for your clients.

- Template-driven deployments
- Client self-service on workflows
- Auto-generated ROI reports
- Before/after comparison built in

**Performance Metrics:**
- **Avg Go-Live:** 2wk
- **More Clients:** 3×
- **CSAT Delivered:** +40%

## Every role. One platform. Measurable results.

See how Tactful works for your specific team — with your real workflows, your channels, and your KPIs.