The Agentic CX Platform —Built for Every Team Role

Every role has different priorities, pain points, and metrics. Tactful is configured for each team — agents, supervisors, managers, IT, and consultants.

Key Metrics

  • Team Roles Covered: 6
  • Engagements Processed: +130M
  • Automation Rate: 40–80%
  • CSAT Improvement: +40%

Why It Matters

One platform. Every role gets exactly what they need.

  • Agents need speed.
  • Supervisors need visibility.
  • Managers need control.
  • IT needs security.

Tactful delivers all of it.

Role-specific workspaces

  • Agents: see conversations.
  • Supervisors: see queues.
  • Managers: see dashboards.
  • Each role gets the view they need.

Shared platform, no silos

Same data, same AI, same workflows — just different views. No integration between separate tools.

AI works for every role

AI drafts for agents, alerts for supervisors, analytics for managers, and audit trails for IT.

Find your team

Each role gets a dedicated experience with the features, metrics, and workflows that matter most.

Agents

One workspace. Every tool you need. Zero tab-switching.

  • AI-assisted replies
  • Unified inbox
  • Skills-based smart routing
  • Full customer context loaded

Performance Metrics:

  • Faster Response: +61%
  • AI-Handled: 40–80%
  • Response Rate: 100%

Supervisors

See everything. Act before problems escalate.

  • Live queue health across channels
  • Agent scorecards auto-generated
  • Configurable SLA alerts
  • Conversation takeover for escalations

Performance Metrics:

  • CSAT Improvement: +40%
  • Queue Visibility: 100%
  • Refresh Rate: 5s

Ecommerce Managers

Protect revenue. Recover carts. Track every interaction.

  • Automated cart recovery
  • Governed discount rules
  • Revenue impact dashboards (Beta)
  • Seasonal spike absorption

Performance Metrics:

  • Conversion Lift: 2–3x
  • Automation Rate: 40–80%
  • Monthly Impact: $47K

CX Managers

Run CX operations with real-time intelligence.

  • Real-time operational dashboards
  • Visual workflow builder
  • Sentiment tracking per channel
  • Executive-ready ROI reports

Performance Metrics:

  • CSAT Improvement: +40%
  • IT Tickets Needed: 0
  • Automation Rate: 40–80%

IT Teams

Deploy fast. Integrate anything. Stay in control.

  • REST API, SSO, RBAC, encryption, and full audit trails.
  • One platform replaces 12+ tools.

Performance Metrics:

  • API Uptime: 99.97%
  • Audit Coverage: 100%

CX Consultants

Deploy proven CX infrastructure for your clients.

  • Template-driven deployments
  • Client self-service on workflows
  • Auto-generated ROI reports
  • Before/after comparison built in

Performance Metrics:

  • Avg Go-Live: 2wk
  • More Clients: 3×
  • CSAT Delivered: +40%

Every role. One platform. Measurable results.

See how Tactful works for your specific team — with your real workflows, your channels, and your KPIs.