CX Platform for Ecommerce Managers —Protect Revenue, Recover Carts, Track Every Interaction

See the direct line between customer interactions and revenue. Automate cart recovery, order tracking, and returns — with analytics that show the business impact.

Revenue is leaking from every channel

Abandoned carts

70% drop off at checkout. No automated follow-up.

WISMO overload

40% of your inbox is 'where is my order?'

Social silence

5,000 launch comments. Purchase intent buried in noise.

Invisible impact

CX dashboard shows tickets. You need revenue.

Recover revenue from abandoned carts

Automated multi-channel recovery with governed discounts and timing.

  • Triggered within minutes, not hours
  • Channel preference respected
  • Governed discounts — no rogue offers

Cart Recovery Flow

  • Cart Abandoned: 3 items · $247
  • Recovery Sent: WhatsApp · 10% off
  • Cart Recovered: $222.30 recovered

Turn social comments into sales

AI classifies every comment. Purchase signals routed instantly.

  • Every comment classified: purchase, question, complaint
  • High-intent leads routed in seconds
  • 100% coverage, zero manual sorting

Social Comment Classification

  • Product Launch: 3,847 comments analyzed
    • Purchase Intent: 892 (23% of total)
    • Questions: 1,204 (31% of total)
    • Complaints: 347 (9% of total)
    • General: 1,404 (37% of total)

Stop WISMO from eating your team

AI resolves order queries in seconds via your order system.

  • Connects to Shopify, WooCommerce, or API
  • Responds with tracking + ETA in seconds
  • Escalates to human only for exceptions

Customer Conversation

  • Where is my order #45892?
  • AI Assistant: Your order shipped via Aramex. ETA: tomorrow by 2pm. Here's your tracking link.

See revenue impact, not just CSAT

Revenue attribution: recovered carts, social sales, channel ROI.

  • Recovery revenue tracked per campaign
  • Social commerce per channel
  • Agent-level revenue contribution

CX Revenue Dashboard

  • Recovered: $47.2K
  • Cost Saved: $12.8K
  • Retention: +18%
  • ROI: 4.2×

The transformation

Manual operations vs. CX infrastructure

  • Cart Conversions: 1x vs 2–3x
  • WISMO Resolution: Manual vs 8 seconds
  • Social Coverage: Partial vs 100%
  • Revenue Attribution: None vs Real-time

The revenue case for CX infrastructure

  • 25% recovery rate (Cart Recovery): $200K/month in saved revenue
  • Up to 80% automation (WISMO Deflection): 16 agents freed for revenue work
  • 23% purchase intent (Social Commerce): 2,300 leads from 10K comments

Proven Results

  • +334% Recovered Orders: Revenue saved from abandoned carts
  • +814% Faster Response: Across all customer channels
  • +1,041% Automation Rate: Conversations resolved by AI
  • +534% CSAT Improvement: Better service drives loyalty

The platform

Built on proven CX infrastructure

  • AI Automation: Visual cart recovery workflows
  • Governed Actions: Refunds and exchanges in-conversation
  • Analytics: Revenue and CX performance dashboards
  • Unified Inbox: Every channel, one workspace

See Tactful in action for your store operations

30-minute walkthrough with your channels, your order data, and your CX workflows. No slides, no pressure.