# Agentic CX Solutions— Built for Your Industry

Stop losing customers to slow, disconnected support. Get infrastructure built for your vertical.

## Key Metrics

- **Engagements Processed:** +130M
- **Industry Verticals:** 6
- **Automation Rate:** 40–80%
- **CSAT Improvement:** +40%

## Why It Matters

### Generic tools force you to adapt. We adapt to you.

Every workflow, compliance rule, and escalation path mirrors how your team actually works.

### Pre-built industry workflows

Order tracking, compliance, admissions templates. Live in days.

### Metrics that matter to you

Recovered revenue, audit coverage, enrolment conversion — your KPIs.

### AI trained on your domain

AI understands your vocabulary, processes, and escalation paths.

## By Industry

### Choose your industry

Pick your vertical. Get workflows, AI models, and KPIs that match from day one.

#### Ecommerce

**Recover carts. Resolve orders. Retain customers.**  
- **Conversion Lift:** 2–3x  
- **Automation Rate:** 40–80%  
- **Faster Response:** +61%  
- **Explore Ecommerce**  
  Automate order tracking, recover abandoned carts, moderate social at scale.

#### Financial Services

**AI that works within your compliance requirements.**  
- **Audit Coverage:** 100%  
- **CSAT Improvement:** +40%  
- **Faster Resolution:** +61%  
- **Explore Financial Services**  
  Governed actions, audit trails, and compliance-aware workflows.

#### Digital Business

**Scale customer operations 10× without scaling your team.**  
- **Automation Rate:** 40–80%  
- **Engagements:** +130M  
- **CSAT Improvement:** +40%  
- **Explore Digital Business**  
  Handle 10x the volume without 10x the headcount. Ship CX changes in hours.

#### Customer Service

**Resolve every issue. On every channel. In minutes.**  
- **Response Rate:** 100%  
- **Faster Response:** +61%  
- **Automation Rate:** 40–80%  
- **Explore Customer Service**  
  Cut first-response from 10 minutes to 12 seconds. Resolve up to 80% without a human.

#### Education

**Convert more enquiries into enrolled students.**  
- **Automation Rate:** 40–80%  
- **Faster Response:** +61%  
- **Response Rate:** 100%  
- **Explore Education**  
  Automate admissions, unify departments, handle enrolment spikes.

#### Hospitality

**Turn every guest interaction into a 5-star experience.**  
- **Direct Bookings:** +25%  
- **Automation Rate:** 40–80%  
- **Guest Satisfaction:** +40%  
- **Explore Hospitality**  
  Automate bookings, streamline concierge, personalise guest communication.

## By Use Case

### What are you trying to solve?

Pre-built workflows, AI training, and analytics for your challenge.

#### Social Media Management

**100% coverage**  
Classify and respond to thousands of social comments at launch speed.

#### Digital Sales

**2–3x conversion lift**  
Detect intent, recover carts, convert conversations into revenue.

#### Customer Service

**+61% faster**  
Omnichannel resolution infrastructure. Unify channels, route intelligently, and resolve issues in-conversation.

## By Team

### Built for every role in your CX organization

- **Agents:**  One inbox, AI-assisted replies, full customer context
- **Supervisors:**  Real-time monitoring, QA tools, live intervention
- **Ecommerce Managers:**  Cart recovery, revenue analytics, social moderation
- **CX Managers:**  Dashboards, visual workflows, team performance
- **IT Teams:**  APIs, integrations, security, SSO, data governance
- **CX Consultants:**  Deployment templates, ROI frameworks, best practices

## The Platform

### Every solution is powered by the same platform

Inbox, AI agents, analytics, automation — configured for your industry.

## See Tactful in action for your business

30-minute walkthrough with your channels, your data, and your use cases. No slides, no pressure.