Agentic CX Solutions— Built for Your Industry

Stop losing customers to slow, disconnected support. Get infrastructure built for your vertical.

Key Metrics

  • Engagements Processed: +130M
  • Industry Verticals: 6
  • Automation Rate: 40–80%
  • CSAT Improvement: +40%

Why It Matters

Generic tools force you to adapt. We adapt to you.

Every workflow, compliance rule, and escalation path mirrors how your team actually works.

Pre-built industry workflows

Order tracking, compliance, admissions templates. Live in days.

Metrics that matter to you

Recovered revenue, audit coverage, enrolment conversion — your KPIs.

AI trained on your domain

AI understands your vocabulary, processes, and escalation paths.

By Industry

Choose your industry

Pick your vertical. Get workflows, AI models, and KPIs that match from day one.

Ecommerce

Recover carts. Resolve orders. Retain customers.

  • Conversion Lift: 2–3x
  • Automation Rate: 40–80%
  • Faster Response: +61%
  • Explore Ecommerce
    Automate order tracking, recover abandoned carts, moderate social at scale.

Financial Services

AI that works within your compliance requirements.

  • Audit Coverage: 100%
  • CSAT Improvement: +40%
  • Faster Resolution: +61%
  • Explore Financial Services
    Governed actions, audit trails, and compliance-aware workflows.

Digital Business

Scale customer operations 10× without scaling your team.

  • Automation Rate: 40–80%
  • Engagements: +130M
  • CSAT Improvement: +40%
  • Explore Digital Business
    Handle 10x the volume without 10x the headcount. Ship CX changes in hours.

Customer Service

Resolve every issue. On every channel. In minutes.

  • Response Rate: 100%
  • Faster Response: +61%
  • Automation Rate: 40–80%
  • Explore Customer Service
    Cut first-response from 10 minutes to 12 seconds. Resolve up to 80% without a human.

Education

Convert more enquiries into enrolled students.

  • Automation Rate: 40–80%
  • Faster Response: +61%
  • Response Rate: 100%
  • Explore Education
    Automate admissions, unify departments, handle enrolment spikes.

Hospitality

Turn every guest interaction into a 5-star experience.

  • Direct Bookings: +25%
  • Automation Rate: 40–80%
  • Guest Satisfaction: +40%
  • Explore Hospitality
    Automate bookings, streamline concierge, personalise guest communication.

By Use Case

What are you trying to solve?

Pre-built workflows, AI training, and analytics for your challenge.

Social Media Management

100% coverage
Classify and respond to thousands of social comments at launch speed.

Digital Sales

2–3x conversion lift
Detect intent, recover carts, convert conversations into revenue.

Customer Service

+61% faster
Omnichannel resolution infrastructure. Unify channels, route intelligently, and resolve issues in-conversation.

By Team

Built for every role in your CX organization

  • Agents: One inbox, AI-assisted replies, full customer context
  • Supervisors: Real-time monitoring, QA tools, live intervention
  • Ecommerce Managers: Cart recovery, revenue analytics, social moderation
  • CX Managers: Dashboards, visual workflows, team performance
  • IT Teams: APIs, integrations, security, SSO, data governance
  • CX Consultants: Deployment templates, ROI frameworks, best practices

The Platform

Every solution is powered by the same platform

Inbox, AI agents, analytics, automation — configured for your industry.

See Tactful in action for your business

30-minute walkthrough with your channels, your data, and your use cases. No slides, no pressure.