# The Agentic CX Platform — Every Conversation, One Place

Inbox, dashboards, AI agents, governed actions — one platform for your CX operation.

## Key Metrics

- **Engagements processed**: +130M  
- **Faster response time**: +61%  
- **Conversion lift**: 2–3x  
- **CSAT improvement**: +40%  
- **Automation rate**: 40–80%  
- **Response rate**: 100%

## Live Resolutions

- **Total Resolved Today**: 2,893  
  - **IG**: The item I received was completely damaged.  
    - Refund approved · 52s · $89.99 refunded · no return required  
  - **WA**: Where is my order? It's been 5 days now.  
    - AI Resolved · 31s · Order #84291 — arriving tomorrow 10 AM  
  - **EM**: My account has been locked and I can't log in.  
    - Action taken · 44s · Account unlocked · reset link sent  
  - **WC**: Can I get an invoice for my last purchase?  
    - AI Resolved · 9s · Invoice #INV-8821 emailed instantly

## Platform Architecture

## One platform. Every conversation. Fully governed.

From the moment a customer sends a message to when it's resolved — Tactful processes, routes, analyses, and acts in milliseconds.

### Supported Channels

- **WA**: WhatsApp  
- **FB**: Facebook  
- **IG**: Instagram  
- **WC**: Web Chat  
- **EM**: Email

## Current Live Processing

- **Active Conversations**: 1,847  
- **Uptime**: 99.99%

### AI Analysis

- **Auto-resolved**: Up to 80% of requests  
- **Daily Processed Events**: 10M+

## Unified Inbox

## Every channel. One workspace. No missed conversations.

- All channels in one workspace  
- AI suggested replies agents approve and send  
- Smart routing to the right agent, every time  
- Full cross-channel conversation history

## AI Agents

## AI that resolves — not just responds.

AI handles routine requests end to end:

- Order status, returns, refunds — fully autonomous  
- Works within rules you define  
- Hands off to humans when judgment is needed  
- Every action logged with full audit trail

## Analytics & Insights

## Know what's happening right now — not last week.

Live dashboards for response times, resolution rates, and sentiment. Spot problems before they escalate.

- **Real-time dashboards** for managers and team leads  
- **Sentiment tracked** conversation by conversation  
- **Agent and team performance visible live**  
- **Customisable reports** leadership can act on

## AI Automation

## Automation you control. No IT required.

- Visual builder — no engineering needed  
- Smart routing by language, priority, and workload  
- Ready-made templates for common scenarios  
- Change workflows live, zero downtime

## Governed Actions

## Actions inside the conversation. Not after it.

AI processes returns, applies discounts, handles account changes — in-conversation, within your rules.

- Connects to your CRM, OMS, and payment systems  
- Manager sign-off for high-value requests  
- Full audit trail for every action

## Ticketing & Service Desk

## Tickets inside the conversation. Not another tool.

- Tickets linked to conversations with full context  
- Auto-classification: complaints, queries, returns  
- SLA tracking with automated escalation

## Integrations

## Connects to the systems you already run.

- API & webhook integrations for ecommerce, CRM, payments, ERP  
- Full REST API and real-time webhooks

## Summary

Teams that automate CX resolve issues 61% faster. See how.

- Explore the platform with your use case — your channels, your workflows, your team.