The Agentic CX Platform — Every Conversation, One Place

Inbox, dashboards, AI agents, governed actions — one platform for your CX operation.

Key Metrics

  • Engagements processed: +130M
  • Faster response time: +61%
  • Conversion lift: 2–3x
  • CSAT improvement: +40%
  • Automation rate: 40–80%
  • Response rate: 100%

Live Resolutions

  • Total Resolved Today: 2,893
    • IG: The item I received was completely damaged.
      • Refund approved · 52s · $89.99 refunded · no return required
    • WA: Where is my order? It's been 5 days now.
      • AI Resolved · 31s · Order #84291 — arriving tomorrow 10 AM
    • EM: My account has been locked and I can't log in.
      • Action taken · 44s · Account unlocked · reset link sent
    • WC: Can I get an invoice for my last purchase?
      • AI Resolved · 9s · Invoice #INV-8821 emailed instantly

Platform Architecture

One platform. Every conversation. Fully governed.

From the moment a customer sends a message to when it's resolved — Tactful processes, routes, analyses, and acts in milliseconds.

Supported Channels

  • WA: WhatsApp
  • FB: Facebook
  • IG: Instagram
  • WC: Web Chat
  • EM: Email

Current Live Processing

  • Active Conversations: 1,847
  • Uptime: 99.99%

AI Analysis

  • Auto-resolved: Up to 80% of requests
  • Daily Processed Events: 10M+

Unified Inbox

Every channel. One workspace. No missed conversations.

  • All channels in one workspace
  • AI suggested replies agents approve and send
  • Smart routing to the right agent, every time
  • Full cross-channel conversation history

AI Agents

AI that resolves — not just responds.

AI handles routine requests end to end:

  • Order status, returns, refunds — fully autonomous
  • Works within rules you define
  • Hands off to humans when judgment is needed
  • Every action logged with full audit trail

Analytics & Insights

Know what's happening right now — not last week.

Live dashboards for response times, resolution rates, and sentiment. Spot problems before they escalate.

  • Real-time dashboards for managers and team leads
  • Sentiment tracked conversation by conversation
  • Agent and team performance visible live
  • Customisable reports leadership can act on

AI Automation

Automation you control. No IT required.

  • Visual builder — no engineering needed
  • Smart routing by language, priority, and workload
  • Ready-made templates for common scenarios
  • Change workflows live, zero downtime

Governed Actions

Actions inside the conversation. Not after it.

AI processes returns, applies discounts, handles account changes — in-conversation, within your rules.

  • Connects to your CRM, OMS, and payment systems
  • Manager sign-off for high-value requests
  • Full audit trail for every action

Ticketing & Service Desk

Tickets inside the conversation. Not another tool.

  • Tickets linked to conversations with full context
  • Auto-classification: complaints, queries, returns
  • SLA tracking with automated escalation

Integrations

Connects to the systems you already run.

  • API & webhook integrations for ecommerce, CRM, payments, ERP
  • Full REST API and real-time webhooks

Summary

Teams that automate CX resolve issues 61% faster. See how.

  • Explore the platform with your use case — your channels, your workflows, your team.