# Omnichannel Unified Inbox —Every Channel, One Workspace

Every digital channel in one inbox. AI replies, smart routing, full history.

+61% Faster response  
100% Response rate  
All Channels unified  
1 Workspace for all

## Your team is switching between 5 tabs, 3 tools, and 2 email accounts. Your customers feel it.

Fragmented tools mean slower responses, lost context, and repetition. One inbox eliminates this.

+61% Faster response time  
100% Response rate achieved  
0 Missed conversations  
1 Workspace for everything

## Core Capabilities

### Built for teams managing thousands of conversations

Resolve customer issues faster with full context and less manual effort.

### Every channel, one workspace

All conversations in one inbox. No more tab-switching.

### AI-suggested replies

AI suggests accurate replies from context. Agents review, edit, send — fast without sacrificing quality.

### Smart routing

Auto-assigned by topic, language, priority, and workload. No manual triage. No queue bottlenecks.

### Full conversation history

Every interaction in one view. Customer switches channels — agent sees complete context.

### Real-time queue visibility

Live queue status, agent workload, wait times, and SLA adherence. Spot pressure before customers feel it.

### Multi-brand, one workspace

Multiple brands in one workspace. Central visibility. Agents see own queues.

## Engage → Analyse → Resolve

One continuous workflow from first message to resolution.

### 01 Customer reaches out

Message arrives on any channel. Auto-routed to the right team based on topic, language, and priority.

### 02 AI assists your agent

AI identifies intent and sentiment, suggests a reply. Agent reviews, adjusts, and sends — in seconds.

### 03 Issue resolved, context preserved

Resolution logged, conversation searchable, history updated. Next time they reach out — context is already there.

## Use Cases

### One inbox. Every industry.

Adapts to how your industry communicates — from high-volume ecommerce to compliance-heavy financial services.

#### Ecommerce

Thousands of WISMO messages across channels — one queue. AI handles the routine; agents handle the exceptions.

#### Retail

Customer complains on Instagram, follows up via email, messages on WhatsApp. One thread, full context, no repetition.

#### Hospitality

OTA enquiries, social DMs, and post-stay feedback — unified into a single guest conversation thread.

#### Financial Services

Every interaction logged and searchable. Sensitive conversations routed to specialised teams with full audit trails.

## Customer 360

The full customer story. Right beside the conversation.

- Profile, history, tickets, CSAT, tags, and segment — in a sidebar panel. No tab switching.

## Customer Profile

- Name: Tariq Mansour  
- Email address: tariq.m@company.com  
- Mobile number: +20 10 •••• 4821  
- Preferred language: Arabic  
- Segment: High-value · Returning  
- Country: Egypt  
- City: Cairo

## See how one inbox transforms your team's workflow

Teams using Tactful Inbox respond 61% faster. See it in action.